Protecting your privacy

South Asian Services is committed to providing you with the highest levels of customer service and to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”), which sets out a number of principles concerning the protection of your personal information known as the Australian Privacy Principles.

This privacy statement sets out the type of information we collect, how we use it and who we may share it with. It may be amended from time to time.

What personal information do we collect?

• We collect business or service name, contact person, contact number, business location and business email address and description of the business.
• We also collect promotional business description and maximum of 6 images provided by the business
• As part of terms and conditions, Businesses and services are agreed to share the above information in our website
• We don’t collect information of the customers who use this site except in an occasion where a customer provides any feedback on our website OR if a customer fills out the contact us form. In those two scenarios, we capture the below details
  • We only capture customer name and email address which are mandatory to identify the customer
  • Customer has the option of giving us the contact number and customer website URL if any.

How do we use your personal information?

Your personal information may be used to;

• Verify your identity;
• Provide, manage and administer your services;
• Help us deliver better services to you;

When do we disclose your personal information?

We will not disclose your personal information to any other organisations or person except if there is government inquiry or security inquiry.

About our websites, applications, IP addresses and ’cookies’

When you visit our sites our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance. Sometimes we also use third parties to analyse this information.

We may use ’cookies’ or an equivalent on our website. A cookie is a small text file that our websites and applications use to store information on your browser or device. Usually, cookies are used so our website can remember your preferences and improve your online experience. We also use cookies for profiling purposes to tailor advertising to users’ interests.

Sometimes cookies may collect and store personal information about you. We treat this information in the same way as any other personal information you provide. You can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas or experience the added features offered with the enablement of cookies.

We also collect and manage Internet Protocol (IP) addresses – the unique identifier on your computer or device. It’s used for the purpose of providing internet session management and to detect any misuse or fraudulent activities involving our websites.

Additional terms in relation to ‘SouthAsianServices’ website

In addition to ‘SouthAsianServices’s ‘obligations under the Privacy Act, and ‘SouthAsianServices’s’ privacy statement and practices, ‘SouthAsianServices’ develop its website in accordance with the guidelines set by the relevant device manufacturer, which include guidelines relating to privacy.

‘SouthAsianServices’ will only collect, use and disclose your personal information provided to us through your download and use of ‘SouthAsianServices’ website in the ways set out in this privacy statement.

Some ‘SouthAsianServices’ web functions may collect information about your location at a given time in order to assist us in providing you with the service offered through that application. You may choose to opt out of having ‘SouthAsianServices’ collect information about your location by turning off the location services feature on your mobile device. However, please note that this may result in ‘SouthAsianServices’ being unable to provide you with the service (or all parts of the service) offered through the application.

Third party sites

You may click-through to third party sites from our sites, in which case we recommend that you refer to the privacy statement of the sites you visit. ‘SouthAsianService’s’ privacy statement applies to the ‘SouthAsianServices’ websites only and ‘SouthAsianServices’ assumes no responsibility for information and content of third party sites.

How accurate is your information?

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the details you give us. Please let us know if there are any errors and keep us up to date with any changes.

Access to your personal information and privacy complaints

We take the protection of our customer’s privacy very seriously. If you have any privacy concerns or believe that your personal information is inaccurate or has been collected, used or disclosed in a manner contrary to privacy law we encourage you to raise any concerns you have with us by emailing info@southasianservices.com so that we can take steps to address them.

In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.

Further information

Further information on privacy is available at the website of the Office of the Australian Information Commissioner http://www.oaic.gov.au/.